Question: Do you share my personal information or e-mail address with anyone else? No, we do not. We take privacy very seriously. We only use the information we gather internally to improve our website and service. Credit card numbers are not recorded by us. They are processed and encrypted by our on-line processor ECI. Question: Is it safe to order over the internet? Yes, it is. This site uses the most secure SSL encryption available today. You can see if a site is secure by looking for the small padlock at the bottom of your browser and checking the URL(web address) when you are ordering. Make sure that it says "HTTPS" at the beginning. Clicking on the padlock will give you the level of encryption. This shows that all information is encrypted and safe to transmit. It is much riskier handing your credit card to a merchant such as in a restaurant where copies of your account information could be made. Your electronic information is handled in an encrypted form so it can only be read by the credit card processor. It is very safe. Transactions are verified by our on-line processor ECI. Question: How long will it take to have my order shipped? We try to ship within 72 hours. Rarely, an item is out of stock. In that case we will notify you and give you the option of cancelling the order, or waiting until new inventory is received. Question: Do I have to pay by credit card? I'm still nervous about giving my credit information over the internet. No, you may pay by check, money order or Paypal. The mailing address is available at checkout. We will wait until the check clears before we ship. Due to very high costs for accepting foreign checks, we will only accept checks or money orders drawn on US banks. Orders over $500 must be paid by wire transfer or cashiers check Question: Will these watches fit my wrist? For most people, these watches fit well. Occasionally, we have a customer with a very large wrist. In most cases, we can obtain extra links(metal bands) for free or a modest shipping fee. There is adequate adjustment for most wrists without adding or removing links(metal bands). Question: How can I locate a specific style watch? You may search by keyword in the search field at the left side of the pages. You may also look for a product type by browsing through each product category on the product page.If you know the style number, just enter it into the search field.(Example 1784). This will give you all variations of that style.
Question: How long is the watch warranteed for? Each watch comes with a one year manufacturers warranty. Question: What if I order and then change my mind? Once shipped, we can only accept returns for defective merchandise within 7 days. This ensures that our stock is always new. After 7 days, all repairs must be sent to the manufacturer under the warranty. In extraordinary circumstances, we may allow a return and charge a 20% re-stocking fee and charge for the free shipping if it has been provided. In most cases, a credit will be issued towards a future purchase. See our policy page for more information.
Question: Why aren't any of your watches labelled "waterproof"? Many of them say that they are "water resistant". The term "waterproof" is no longer used to describe watches. The term was found to be deceptive because it depended on too many conditions to be accurate. The watches are rated for water resistance in water that is neither too hot or cold. Hot water can degrade the seals that maintain "water resistance". Also the activity level of the wearer can temporarily cause the pressure to exceed the pressure that the watch will tolerate to maintain "water resistance". Watches are rated under pressure without movement of the wearer or watch. Water resistant seals deteriorate over time and should be inspected every 2 to 3 years. Water resistance is a relative term. A watch that is rated at 5 ATM water resistance will resist water from entering the watch 1/2 as much as a watch rated at 10 ATM. Since no watch is absolutely water proof, care must be taken to avoid exceeding the tolerance of each watch. Do not wear them swimming unless rated for that use(see below), or expose them to excessive heat or cold. This will compromise the integrity of the seals. Because of variability in the environment for each wearer, Water resistant integrity cannot be guaranteed. Avoid going from one temperature extreme to another. A watch that has been opened for any reason will have to be waterproofed again by a watchmaker or manufacturer. The Swiss Federation recommends the following: Water resistant to 30 meters (3ATM) will withstand splashes of water or rain, but should not be worn while swimming of diving. Water tested to 50 meters (5ATM) is suitable for whowering or swimming in shallow water. Water tested to 100 meters (10ATM) is suitable for swimming or snorkling. Water tested to 150 meters (15 ATM) suitable for snorkeling. Water tested to 200 meters (20ATM) is suitable for skin diving. Diver's 150 meters (15 ATM) meets ISO standards and is suitable for scuba diving. Diver's 200 meters (20 ATM) meets ISO standards and is suitable for scuba diving. Note: Diving or swimming is not recommended unless the watch has a screw-down crown and is water resistant to at least 100 meters.
Home | Resources | Smith & Wesson Watches | Extra Information | Link to Us | Contact Us | Privacy Policy | Policies | About Us | Products | Articles | Smith & Wesson chronographs | Carabiners | S&W Sport Watches | UZI Watches | Site Map | Promotions | FAQ |
NOTE: It appears your browser does not support scripting (javascript).Scripting is required to use this site. Please ensure scripting is enabled in your browser before continuing. If you have questions about enabling scripting on your browser please contact customer support at MyQuickResponse.
Scripting is required to use this site. Please ensure scripting is enabled in your browser before continuing. If you have questions about enabling scripting on your browser please contact customer support at MyQuickResponse.
